Cancellations, rescheduling, and refunds: Payment is collected through Stripe when you book. Consultation payments are generally nonrefundable; cancellation does not automatically entitle you to a refund. You may request one reschedule with at least 24 hours’ notice, subject to availability, normally within 60 days of the original appointment. Late cancellations and no-shows are not automatically eligible for a refund or replacement session. Any discretionary refund may deduct unrecovered processor charges, as described in our Terms and Conditions. If we cancel and cannot provide your purchased consultation, you may choose rescheduling or a refund of the amount paid. Please review the Terms and our Consultation Disclaimer before booking.

What you receive: Strategy and action plans are developed during the live session. Please take your own notes. A separate written report, post-call summary, research project or recording is not included unless specifically offered and agreed before booking.